Privacy Policy

1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

The types of information we collect include:

• Account Information: When you register an account, we collect your first name, last name, email address, phone number, and NIF (Fiscal Number).
• Vehicle Information: We store details about your vehicle(s), including license plate, brand, model, year, and mileage to maintain an accurate service history.
• Service Data: We collect information related to your appointments and repairs, including service types, dates, notes, and parts used.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services.
• Manage your appointments and repair history.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the workshop, and for marketing and promotional purposes (with your consent).
• Process your transactions and send you related information, including invoices.
• Improve, personalize, and expand our services.

3. Log Files & Cookies

FredAuto follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, date and time stamp, and referring/exit pages. These are not linked to any information that is personally identifiable.

Like any other website, FredAuto uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

4. Data Security

We are committed to protecting your personal information. We take reasonable precautions to protect it from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We store all the personal information you provide on our secure servers.

5. Your Data Protection Rights

You are entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete via your "My Profile" page.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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